For better or worse, I’ve had quite a few medical visits lately, so I’ve been sampling the customer experience at clinics, hospitals, etc. in my region.
I found my ear care and audiology exam at Dr. Joshua Goldberg one of the most pleasant medical experiences I’ve ever had.
First, Dr. Goldberg uses ZOCDOC, which made finding his practice, verifying insurance coverage, and making an appointment quick and easy.
Upon arrival, his office facility was clean, pleasant, and welcoming. The office appeared to be a prior historic home, complete with a large fireplace, and an airy, open waiting room with interesting audiology and ear health information and items in glass cases (like a mini-museum). It was a nice place to spend time.
The reception process was the best I have ever experienced. The receptionists were friendly, and very efficient. This is the first medical office where I was greeted on arrival with EVERY medical form completed in advance. I had only to sign/initial on several pages… all my information was pre-filled, correct, and complete.
I quickly saw Dr. Goldberg personally, who was professional, engaging, and funny. In addition to an ear exam, he listened to my history and concerns and performed a vacuum cleaning of both ears, which made a noticable, immediate improvement in my hearing. This was before my audiology exam, so I believe I was in better shape to accurately complete the audiology test because of the cleaning.
In addition, Dr. Goldberg seemed in no hurry, and spent a few minutes talking about his practice, the facility and staff (on which I complimented him for excellent execution), his kids, college choices, etc. Dr. Goldberg came off as not only a competent physician, but also as a friendly, real person.
My audiology test was performed in a soundproof booth with a professional audiologist, using professional audio and medical equipment. The test was easy to understand, extensive, and the results were printed and explained to me immediately afterward, with copies for me to take home. Outstanding!
Though this was a busy office, Dr. Goldberg met with me afterward, to ask if I was satisfied and to speak again briefly as I was headed out. I wish he also offered eye care, because I would definitely switch.
Regardless, I see myself and my family going to Dr. Goldberg for all of our ear care / audiology needs for the future. I found the entire experience at Dr. Goldberg’s practice to be outstanding from start to finish.
Dr. Goldberg is very efficient and quite affable. The entire practice is very courteous and respects the patients. Appointment times are closely adhered to. The staff will help with billing questions there at the office, instead of farming the questions out. So, in short, as good as you can expect, particularly in a high traffic practice like ENT.
Hands down one of the best doctors I have ever seen!! Dr. Goldberg is compassionate and has a wonderful bedside manner. I highly recommend him to anyone.
Dr. Goldberg is amazing he genuinely cares he has taken care of myself and my dad and listens when other doctors do not . His staff is amazing and go out of their way to get you an appointment sometimes the same day. Would def recommend.
This is office is what a Doctors office used to be like before insurance companies took over the health care industry. The staff and Dr Goldberg are exceptional, attentive and truly caring health professionals. I recommend them highly to anyone who is need of an ENT.
This was my 1st time going here. I really liked being able to schedule my appointment online. Dr. Goldberg was absolutely wonderful! He made me feel like he totally understood me and my issue. A++ for the Doc and A++ for his super nice help. I wish all doctors offices had such nice office help.
I thought he was very informative. Took the time to listen to my concerns. Gave me his honest opinion and justified the reasoning why. I have been to many sleep doctors some wanting to do invasive surgery but Dr. Goldberg gave me the best options for my specific treatment and because of how awesome he was I’m going to do the treatment he suggested because I know it will be better and custom for me.
One of the best “new patient” experiences of any doctor I have had. Forms were pre-printed when I arrived, and updated in my 5 minute wait. Staff were polite, courteous, and kind. Facilities were excellent, clean, well lit, and engaging. Dr. Goldberg himself was competent, friendly, thorough, and took action to clean and treat my ears. The audiology test was in a professional sound booth and the technician was competent and friendly. Results were reviewed in a timely manner, thoroughly, and with followup suggestions. This was an excellent medical experience from start to finish.
Fantastic experience! Walked in with a clogged ear and not being able to hear. I didn’t know what to expect since it was my first time. I was treated very well and enjoyed my visit. Highly recommend this doctor and office!
Very clean and cheerful office. Dr. Goldberg was very informative and spend a lot of time with me He drew a diagram of where my problem was and told me step by step what he was doing next..I am scheduled to see him next week.. I highly recommend him!!
I think he is a great Dr. Same day appointment I had serious ear pain and he really helped me i have to go back to him next week but he gave me medicine which really helped pain almost gone. Great Dr.
Love Dr Goldberg!!! Such a wonderful person. I highly recommend this practice. It’s very hard to find such satisfaction when visiting a dr office.. Go and check them out!!
Great customer service at the front desk as I was checking in, as for Dr. Goldberg, wonderful guy, he even followed up by phone call to see if I had any questions about my visit to his off as well as my upcoming visit with him.
He is WONDERFUL!!! He helped me after 4 weeks of trying to figure out why I had such horrible headaches, He knew why in 5 minutes, highly recommend Dr. Goldberg!!!!
Dr. Goldberg was very professional, knowledgeable, and friendly. I had a very positive experience at his office and the gals at the front desk were helpful, too.
Dr. Goldberg is AMAZING! I needed an emergency appt. because I was traveling on a plane and having ear problems and he took me the next day. He was such a personable, thorough and fabulous doctor- one of the best I have ever had. I was seen my appt time and done within a half hour. I would HIGHLY recommend him.
Dr Goldberg is very down to earth and is highly educated. this visit was extremely important to me and I felt immediately that it was important to him as well, what a relief for to find a doctor that actually cared. even though he was busy I felt that one to one which is very important and is an it factor in an office visit.. the staff were very helpful and pleasant as well. Check them out!
Dr. Goldberg was very professional and took the time to listen to what I had to say. He explained everything very carefully and wasn’t in a rush to move on to the next patient. His staff was very friendly and I was seen immediately. I would recommend this doctor to my friends.